Shipping & Policies

Welcome

Welcome to Castellammare Jewellery!

My mission is to create pretty, timeless and affordable fashion jewellery items that fit YOU. I believe that wearing beautiful jewellery is the key to finishing off your look and putting your best self forward.

Feel free to browse the shop, I appreciate your visit.

Grazie mille!

Payments

We accept payments through Etsy and Paypal. Etsy gift cards also accepted.

Please note: if you are placing a large or special order we require payment BEFORE we begin working on your order. A reserved listed will be created for you to purchase.

Shipping

Items will be shipped within 1-3 business days (refer to item description) after cleared payment, special orders within 3 weeks unless stated otherwise. Please ensure that your ETSY address is correct as this will be the shipping address. We use Canada Post to ship our jewellery. Our standard shipping rates DO NOT include a tracking number. You will have the option to upgrade your shipping at check out.

Shipping Timeframes in normal conditions:

Within Canada 5-7 business days
United States 7-14 business days
International 2-4 weeks

Please note that these are only guidelines based on our experience and that packages are sometimes delayed by Customs. With the Canada Post rotating strike there is a chance that your package may be delivered later than the timeframes stated above.

Buyers are responsible for any duties or taxes.

Returns & Exchanges

I gladly accept returns

Just contact me within: 7 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

Buyers are responsible for return shipping fees. Original shipping fees will not be refunded.

Additional

Since all our pieces are made by hand please allow for slight variations from photos. Please note that you may see a slight colour variation depending on your monitor. I do my best to describe each piece in detail in the description but if you need more information feel free to send me a convo with your questions.

Custom sizing is available for many pieces. You can also switch out the earring hook on many pieces. Just ask!

Frequently Asked Questions

Custom and personalised orders

I gladly accept custom orders. Please send me a convo with as much detail as possible including: metal finish, length, gemstone request, your budget, shipping destination.

I have a lot of experience preparing large orders for bridesmaids and bridal showers. I don't typically keep large quantities in stock but I am able to fill large orders on request.

Depending on the request, it may take me 2-3 weeks to complete your order. I will give you an estimated time frame. Payment is due before I will begin working on your order.